Job Description

Job Ad: Call Center Representative- Think Tell Junction (Birmingham, AL ) Job Title:Call Center Representative Company: Think Tell Junction Location: Birmingham, AL Salary: $36,000 - $59,000 Job Type: Full-Time About Us: Think Tell Junction is a dynamic marketing agency committed to helping businesses amplify their brand presence through innovative strategies and cutting-edge solutions. We believe that data is at the heart of effective marketing, and we are looking for a meticulous Data Entry Clerk to join our team. Our collaborative environment fosters creativity and professional growth, making us a great place to build your career. Job Description: We are seeking a dedicated and motivated Call Center Representative to join our dynamic team. This role is critical in delivering exceptional customer service and support to our clients and customers. As a Call Center Representative, you will be the first point of contact for customers seeking assistance with our products and services. Responsibilities:

• Handle inbound calls from customers and address their inquiries promptly
• Provide accurate information regarding products, services, and general company policies
• Resolve customer complaints and issues in a professional and courteous manner
• Maintain detailed records of customer interactions and transactions
• Follow up on customer interactions as necessary to ensure satisfaction
• Achieve and exceed performance metrics and targets

Skills Required:

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Proven experience in a call center or customer service role
• Exceptional verbal and written communication skills
• Strong problem-solving abilities and critical thinking skills
• Ability to handle high-stress situations and maintain a calm demeanor
• Familiarity with customer relationship management (CRM) software and Microsoft Office Suite

Benefits:

• Competitive salary ranging from $36,000 to $59,000.
• Comprehensive health, dental, and vision insurance.
• Paid time off, holidays, and sick leave.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment in Las Vegas.

If you are a detail-oriented professional looking to contribute to a growing marketing agency, apply today to join Think Tell Junction as a Call Center Representative !

Job Tags

Holiday work, Full time,

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