Job Description

Job Title Call Center Representative Location: Dallas, TX Salary: $55,000 - $58,000 per year Job Type: Full-time About Us At Seronda Networks, we offer more than just cutting-edge solutions; we provide a place for professional growth, creativity, and collaboration. Be part of a passionate team where your ideas are valued, and your contributions drive us forward. Join us as we transform ideas into realities and shape an exciting future together. Job Description We are seeking a dedicated and motivated Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while addressing their inquiries, concerns, and needs. Your ability to communicate clearly and effectively will be crucial as you help guide customers through their questions, resolve issues, and ensure a positive experience with our company. Responsibilities

• Answer inbound calls from customers and respond to inquiries promptly and courteously.
• Provide accurate information about products and services, resolving customer issues effectively and ensuring customer satisfaction.
• Document customer interactions and maintain detailed reports of customer inquiries and feedback in the system.
• Follow up on customer interactions to ensure issues are resolved and maintain communication as necessary.
• Escalate complex issues to appropriate departments while maintaining customer rapport throughout the process.
• Assist in training new staff members by sharing best practices and providing guidance on handling calls.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience as a call center representative or customer service role is preferred.
• Excellent verbal and written communication skills with a friendly and professional demeanor.
• Strong listening and problem-solving skills to identify customer needs and provide appropriate solutions.
• Proficiency in using call center software and customer relationship management (CRM) tools.
• Ability to work in a fast-paced environment while managing multiple tasks and priorities effectively.

Benefits

• Competitive salary range of $55,000 - $58,000 per year
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Collaborative and creative work environment
• Opportunities for career growth within the company

If you’re passionate about creating unforgettable events and want to grow in a supportive and innovative company, we’d love to hear from you! Please submit your resume and cover letter to start your application process.

Job Tags

Holiday work, Full time,

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