Job Description

Job Ad: Call Center Representative Seronda Network (Detroit, MI) Job Title: Call Center Representative Company: Seronda Network Location: Detroit, MI Salary: $34,000 - $55,000 Job Type: Full-Time About Us: Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team. Job Description: Seronda Network We are seeking a dedicated and motivated Call Center Representative to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing exceptional support and assistance. As a Call Center Representative, you will handle inbound and outbound customer calls, addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and support to customers regarding products and services.
• Resolve customer issues and concerns in a timely manner, ensuring a positive experience.
• Process customer orders and transactions with attention to detail.
• Maintain accurate records of customer interactions and transactions in our database.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Skills Required:

• High school diploma or equivalent; additional education or certifications preferred.
• Proven experience in a customer service or call center environment is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with customer relationship management (CRM) software is an advantage.

Benefits:

• Competitive salary range of $34,000 to $55,000.
• Health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• Opportunities for career growth and professional development.
• Positive and supportive team environment.

If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Representative role at Seronda Network!

Job Tags

Holiday work, Full time,

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