Job Description

We are seeking a dynamic, high-energy, self-starter to join our team in a fundraising and partnerships role focused on supporting our nonprofit customers. This candidate should be passionate about customer service and dedicated to building strong relationships with event organizers and participants. They will play a key role in assisting nonprofits with their fundraising efforts, answering questions, and providing the support needed to ensure successful events. If you thrive in a collaborative environment and are eager to make a positive impact, we want to hear from you!

YOUR LIFE AT HAKU


Our state-of-the-art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We love solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you'll love it too.

As a Team Member, You'll Be Eligible To Benefit From:

• Flexible PTO + paid holidays
• Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
• 401k with employer matching (after 90 days)
• Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
• Professional Development Reimbursement (after 6 months)
• Monthly credit towards wellness activities (gym, meal plans, mental health costs)
• Free access to wellness subscriptions, mental health, and financial planning platforms
• Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
• Company-paid parking in the heart of Brickell
• State-of-the-art Apple computer and accessories
• Wellness activities, happy hours, and company-wide fun events
• Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more

WHAT YOU’LL DO

• Manage a portfolio of nonprofit organizations, ensuring their fundraising efforts' success through ongoing support.

• Deliver comprehensive training on all haku products to new event nonprofits during the onboarding process.

• Provide updates and training to existing customers on new features and product enhancements.

• Develop and maintain an online support system, including user guides and answers to frequently asked questions.

• Assist participants with questions, directing them to the appropriate organizers as needed.

• Collaborate closely with nonprofits to enhance their promotional and marketing efforts using haku's social and marketing tools.

• Document customer feature requests and liaise with the development team to prioritize and address incoming requests.

WHO YOU ARE

• College education in Business Administration, Marketing, Communications, Accounting, or Finance is preferred. A Master's Degree is preferred but not required.

• Detail-oriented with excellent interpersonal, presentation, written, and communication skills

• Ability to learn, understand, and use technology

• Efficient, organized, and can prioritize tasks

• Proactive mindset with a genuine passion for delivering outstanding service and support to nonprofit customers.

• Self-starter with excellent problem-solving skills and the ability to think critically in fast-paced situations.

• Willingness to occasionally travel to support events and meet with nonprofit partners.

• 1-2 years of customer success experience, preferably in a fundraising or event management role.

• Previous experience working with nonprofit organizations is highly desirable but not required, demonstrating an understanding of their unique needs and challenges.

MORE ABOUT HAKU

haku is a state-of-the-art technology platform that powers world-renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan, organize, promote, and execute their events. The bulk of our customers make up the enterprise tier of our market and include organizations like the Marine Corps Marathon, runDisney, The Philadelphia Eagles, the Bank of America Chicago Marathon, the Big Sur Marathon, Team in Training, Lexus Corporate Run, and many more.

We’re proud to be a minority-owned business and an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Our vision as an employer is to establish a work environment where everyone is welcome, and anyone has the right to succeed

For more information about our company, please visit our website at

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