Job Description
Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
What is the value of a WM job? Are you interested in joining a company that puts its people first, is committed to sustainability for this generation and generations to come and invests in your future? If so, then WM is the place for you. The value of a WM job is more than a paycheck. It is a way to create opportunities for you and your family. Start your tomorrow today and apply to join the family.
We Are Working for a Sustainable Tomorrow: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.
We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.
We Are a Family: At WM we are 50,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.
Who are we? #WeAreWM Ready to join the WM family? Click Apply to join the Waste Management team today.
Internship Program at WM We at WM are grounded in our People First commitment which is reflected in our culture and values. Our Internship Program at WM is a 12-week paid program focused on supporting your education with experiential learning. As a WM Intern, you will interact with and conduct various duties and responsibilities for one or more functional teams to develop new skills and learn new areas of the business. Interns gain practical experience, relevant to their field of study, prior to college graduation.
Location : 800 capitol St, Houston TX 77002
I. Job Summary We are looking for a Digital Business Analysis Intern to assist in enhancing self-service automation on our website. This role will involve gathering business requirements, analyzing customer interactions, identifying areas for improvement, and working with cross-functional teams to optimize self-service solutions. The intern will gain hands-on experience in business analysis, process improvement, business Impact Analysis and digital transformation.
II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by location.
- Analyze user interactions with self-service features on the website to identify pain points and enhancement opportunities.
- Assist in gathering and documenting business requirements and capturing business Impact for the self-service features.
- Collaborate with stakeholders to understand customer needs and define solution requirements.
- Support the development and testing of self-service enhancements by coordinating with UX, development, and QA teams.
- Conduct competitive analysis and research best practices for self-service features and customer satisfaction.
- Monitor key performance metrics related to self-service adoption and efficiency.
- Prepare reports, process flow diagrams, and presentations to communicate findings and recommendations.
III. Supervisory Responsibilities This job has no supervisory duties.
IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Interns must have a High school diploma or GED (accredited) and be pursuing a Bachelor's degree (accredited) in a field of study relevant to the internship. Completed Course Work Hours: 60.0
Experience: No prior work experience required.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
- Must be eligible to work full time from May 19 - August 15
D. Other Knowledge Skills or Abilities Preferred
- Currently pursuing a degree in Business, IT, Computer Science, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation skills.
- Familiarity with business process analysis, user experience principles, or automation tools is a plus.
- Basic understanding of web technologies, and Content management systems (CMS) is a plus.
- Ability to work independently and in a team environment.
V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting.
Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
About Us ABOUT WM WM (WM.com) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.
About the Team What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
Job Tags
Holiday work, Full time, Temporary work, Work experience placement, Immediate start, Start working today,