Job Description

Do you thrive on tackling challenges and leading a team? Do you like to drive change and influence business outcomes?

If so, this role might be for you.

The IT Service Delivery Manager serves as the linchpin in ensuring that our technology services exceed client expectations as well as overseeing the NOC and Service teams, optimizing technical workflows, and implementing best practices to achieve operational excellence.

Key Responsibilities:

✅ Leadership & Accountability: Lead and Manage a team to deliver 5-star service —every time.

✅ Optimize: Improve systems that enhance efficiency, reduce chaos, and drive consistency.

✅ Client-Centric Innovation: Ensure service delivery is proactive, not reactive—leading to better client outcomes and retention .

✅ Performance Monitoring and Management

✅ Incident and Problem Management

✅ Escalation Management

If you're ready to take on a challenging and rewarding role as the IT Service Delivery Manager for an MSP , where you can lead a team to drive impactful change and deliver outstanding service, apply today and become a key player at ONE2ONE Inc.

Requirements

Qualifications for IT Service Delivery Manager:

• Bachelor's degree in Information Technology, Business Management, or a related field.
• 5+ years of experience in IT service management, preferably within an MSP environment.
• Experience with SonicWALL, Ubiquiti, Meraki, Datto, VMware, Office 365
• AWS or Azure experience (a plus).
• Proven leadership skills with the ability to inspire and develop teams.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-centric mindset.
• High attention to detail and organization, with the ability to manage multiple tasks efficiently.
• Enthusiasm for contributing to the success of a growing company and client base.

Benefits

• Salary Range: $75K - $105K
• Medical, Dental, & Vision with Employer Contribution
• 401K with Employer Match
• Paid Time Off
• Volunteer Time Off
• Employee Assistance Program
• Scalability & Growth: We’re growing, and this role scales with you . Your success defines the future
  
  
  *To be considered for this role, please take this short 10-minute survey! ONE 2 ONE Inc.

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