Job Description

​ Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

* Shifts: 2nd Shift- must be available some   weekends

* Wage:  Starts at $14.00/hour  PLUS $2.00/hour  for hours worked on weekends **weekend hours are considered Friday at 3 pm until Sunday at 11:59 pm**

* Position can be used as a paid internship

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for the cleaning of all linen, terry, and any other product needing to be laundered, while following Suburban Inns’ Core Values and IHG standards (Standards are available online at IHGmerlin.com), as well as going above and beyond to ensure that guests are 100% satisfied. 

Essential Functions:

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Communicate regularly with the Executive and Assistant Executive Housekeeper to ensure they know of any linen shortages or laundry backups
• Wash all laundry according to manufacture instructions, watching for stains, damage, and wear. If items are found with these issues, separate them from the rest and take care of accordingly
• Dry and fold all laundry
• Store clean linens in the appropriate areas of the laundry room and storage rooms
• Ensure that enough linen is available to start the next day’s housekeeping shift
• Keep the laundry room stocked with all necessary supplies
• Regularly wipe down machines, dust, mop, clean lint traps, clean filters, and sinks
• Report any maintenance issues to the Executive or Assistant Executive Housekeeper
• Write up maintenance slips for all machines that need work
• Report all lost and found items to the Executive or Assistant Executive Housekeeper
• Ensure that all standards set by Suburban Inns and IHG are being followed at all times
• Deliver items to guest rooms as requested by the front desk
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Exhibit regular and recurrent attendance records
• Other duties as requested by management 

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. may require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Uniform and Appearance Guidelines:

Uniform: Uniform shirt and name tag provided. Close-toed shoes are the responsibility of the Team Member.

Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests. Hair must be of a natural color and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor.

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