The Lobby Concierge will engage all incoming clients, guests, vendors and colleagues entering into the building. The Lobby Concierge will have a positive, attentive, energetic and approachable attitude. The Lobby Concierge must be able to deliver the highest level of hospitality while keeping a consistent level of service while escorting High Net worth Guests and Clients to multiple locations within the building.
• Greet all high net-worth clients, external guests, colleagues and vendors when they enter the Citi building maintaining eye contact acknowledging them promptly using “Good morning/Good Afternoon”
• Speaking warmly while staying professional, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination
• Reviewing and committing to memory the profiles for VIP guests that are expected for the day
• Recognizing and welcoming VIP guests
• Register all visitor’s names within the building access portal and provide each guest with a visitor’s day pass to gain access into the building and/or designated floor
• All visitors will be asked to supply proper government credentials.
• The Lobby Concierge will notify the host and escort the guest to the proper elevator bank.
• Gaining an understanding of the client culture, key areas of activity and creating transparency by serving as an extension of the client
• Communicating effectively with team members and passing on necessary information to colleagues
• Maintaining a strong awareness of business activity and communicating all updates with your team member
• Proven skill in developing relations with guests, vendors and internal colleagues.
• Excellent office and computer skills
• In-depth understanding of essential hospitality standards and company policies.
• Maintain a professional, polite and considerate manner at all times
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
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