Job Description

Responsive recruiter

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources
• Competitive salary
• Paid time off

Overview

Who We Are:

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values.  It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Responsibilities

About the Operations Assistant Role:

As our Operations Manager,  you will be responsible for the overseeing all member excellence, some coaching training and mentoring staff and the  inventory operations. You will be accountable for help to create an amazing work environment that supports the culture of the organization and drives member engagement. It is a big plus if you enjoy being apart of our club culture which is to make certain everyone has an excellent experience. 

Your responsibilities include:

• Assist the General Manager with team schedules; ensuring all shifts are covered, and provide back up support as needed.
• Assist the coordination of onboarding new team members.
• Assist in overseeing the Black Card Spa and the member experience.
• Assist in managing retail and club supplies inventory. 
• Assist in emergency situations.
• Assist in inspiring others with professionalism
• Assist the General Manager with team member performance; and help provide feedback to you team members.

Daily responsibilities for the Operations Manager also include:

• Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Sales: Perform membership related sales functions as relates to promotion, enrollment, touring,  
• Execute retail transactions with accuracy and drive sales goals.
• Service: Navigation the website and mobile app, answer phones,  provide tours, assessing, reviewing contracts/billing information, cancellations, collecting unpaid balances and transferring membership
• Resolve escalated member concerns and partner with the General Manager when needed.
• Sanitation : Oversee staff, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. 
• Assist to create and enforce all cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.
• Frequently perform a comprehensive walk of all club areas, and promptly address maintenance and facility concerns the Maintenance team.

Qualifications

About Your Qualifications:

• 2+ years customer excellence experience.
• 2+ years of experience leading and supervising an experienced team.
• Must be 18 years of age or older.
• Must be within 5 miles of Planet Fitness location.

Physical Demands of the Club Manager:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

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Compensation: $20.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best:  our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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