Job Description

1. At least 2 years of experience in the installation, commissioning and maintenance of semiconductor test equipment; College degree or above
2. Good electronic and electrical foundation, able to use general instruments and meters, such as oscilloscope and multimeter;
3. Strong language organization and communication skills, self-management ability;
4. Familiar with office software;
5. Be able to communicate in Chinese and English 1. After-sales service management

1. Equipment installation and maintenance machine; Handle and feedback client problems; Record and feedback the new machine installation information and sign the new machine installation document;
2. Organize customer training; Compile and enter the daily work report;
3. Collect and report client equipment purchase information
4. Provide implementation application scheme; Implement engineering changes;
5. Cooperate in handling customer needs
6. Maintain customer relationship and promote secondary sales orders; Promote the company's products and communicate customer selection needs;
7. After-sales visit

1. Recommend customers to purchase equipment spare parts;
2. Provide maintenance suggestions; Execute lending and returning materials.
3. Handling of machine return and replacement

1. Check, pack and replace machine materials;
2. Arrange the return and replacement machine logistics.

1. Collect and feedback customer complaint information
2. Collate and summarize the information of client devices
3. Prepare customer files.

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