Job Description

We are looking for an IT Support Specialist to join our client’s corporate team supporting the Department of Defense (DoD). In this role, you'll work with a team of experienced professionals to troubleshoot technical issues, support end-users, and ensure the smooth operation of IT systems in a Microsoft 365 GCC High environment.

This is more than just a helpdesk job—you’ll gain hands-on experience with enterprise IT infrastructure, learn about cybersecurity best practices, and deepen your knowledge of DoD security compliance frameworks. If you enjoy solving problems, assisting users, and continuously expanding your IT skills, this is the job for you!

This is a direct hire position with our client with a salary range of $70-80k, depending upon experience. This is a hybrid position requiring 3 days/week onsite in Alexandria, VA.

Responsibilities Include:

• Provide Tier 1 and Tier 2 IT support, troubleshooting technical issues related to hardware, software, and network connectivity.
• Respond to and resolve support tickets through the Support Center.
• Assist users with Microsoft 365 GCC High applications, including Teams, Outlook, SharePoint, and OneDrive.
• Support Windows 11 environments, ensuring compliance with security policies and best practices.
• Educate users on IT security best practices and compliance requirements to maintain a secure environment.
• Document troubleshooting steps, solutions, and FAQs in the internal knowledge base.
• Collaborate with teammates and escalate complex issues to higher tiers when necessary.

Requirements

• US Citizenship required.
• CompTIA Security+ Certification required.
• 2+ years of experience in an IT support or helpdesk role.
• Must reside within a commutable distance of Alexandria, VA in order to work a hybrid onsite schedule of 3 days/week.
• Hands-on experience supporting Microsoft 365 applications, Windows OS, and enterprise IT environments.
• Basic networking knowledge (DNS, DHCP, VPN, TCP/IP).
• Strong troubleshooting skills and the ability to explain technical solutions to non-technical users.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience working in a DoD or government IT environment.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of security compliance frameworks such as NIST 800-171 or CMMC.
• Ability to obtain and maintain a DoD security clearance.

Work Environment and Physical Demand:

• Prolonged periods at a computer.
• Handling / shipping packages of up to 30 pounds.
• Occasionally crawling under desks/climbing step ladders etc.

Job Tags

3 days per week,

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